Refund Policy
When you can get a refund from Ozil AI, and how to request one
Last updated: October 16, 2026
Overview
This policy explains the situations in which Ozil AI ("we", "us") issues refunds. It forms part of our Terms of Service.
Failed Renders
If a render fails or is blocked by safety filters, the usage allowance it would have consumed is restored to your account automatically. You do not need to contact us for this.
Subscriptions
- Subscriptions are billed in advance on a monthly or yearly cycle and can be cancelled at any time from your account settings.
- Cancelling stops all future charges. Your plan stays active until the end of the period you already paid for.
- You may request a full refund of your most recent subscription charge within 7 days of that payment, provided you have not made substantial use of the service since it.
- Charges for earlier billing periods are not refundable.
Lifetime Purchases
One-time lifetime purchases can be refunded within 7 days of purchase as long as the paid features have not been used. Once you start generating videos on a lifetime plan, the purchase is no longer refundable.
How to Request a Refund
Contact us via our contact page from the email address on your account, and include the date of the purchase. Approved refunds are returned to your original payment method through our payment provider; depending on your bank, it usually takes 5–10 business days to appear. When a purchase is fully refunded, access tied to that purchase is removed from your account.
Before Opening a Dispute
If something looks wrong — an unexpected charge, a stuck render, anything else — please reach out first. Contacting us before opening a bank dispute or chargeback lets us fix the issue faster for both sides.